Política de reembolso
REFUND & EXCHANGE POLICY
At IL Boutique, every piece is carefully selected and inspected with the goal of providing a high-quality shopping experience.
Returns & Exchanges
Customers may request a return or exchange within 14 days of receiving their order.
To be eligible, merchandise must be:
* Unworn and unused
* Unwashed
* Free from stains, odors, or damage
* In its original condition
* Returned with original tags and packaging when applicable
Returns must be approved by IL Boutique before merchandise is sent back.
Change of Mind, Fit or Size
If an item was delivered correctly and in good condition but the customer would like to return it because of fit, size, preference, or change of mind, approved returns will normally be eligible for:
Exchange or IL Boutique store credit.
Customers are responsible for return shipping costs in these situations.
Our fulfillment provider does not provide a full refund when a correctly delivered item is simply no longer wanted because shipping costs have already been incurred. It does, however, allow merchandise to be returned within 14 days under its return conditions. Get started with Kungfubuy 2025 11.pdf
Damaged, Defective or Incorrect Items
If an item arrives damaged, defective, or different from what was ordered, contact IL Boutique as soon as possible and provide:
* Order number
* Description of the issue
* Clear photos or video evidence
Eligible damaged, incorrect, or lost items may qualify for a replacement or refund, and in some cases a return of the merchandise may not be required. Get started with Kungfubuy 2025 11.pdf
Each case will be reviewed individually.
Lost Orders
If tracking indicates that an order may have been lost in transit, contact IL Boutique.
After reviewing the shipment with the applicable shipping or fulfillment provider, an eligible order may qualify for replacement or refund. Get started with Kungfubuy 2025 11.pdf
Final Sale
Products clearly marked FINAL SALE are not eligible for return or exchange due to size, fit, preference, or change of mind.
This does not affect situations involving eligible damaged, defective, incorrect, or otherwise legally protected purchases.
Return Authorization
Do not return merchandise before contacting IL Boutique.
Once your request has been approved, IL Boutique will provide the appropriate return instructions and return address.
Do not send merchandise directly to any supplier or fulfillment warehouse unless IL Boutique specifically instructs you to do so.
Return Shipping
For returns based on size, fit, preference, or change of mind, the customer is responsible for return shipping.
For confirmed damaged, defective, or incorrect items, IL Boutique will provide instructions based on the circumstances of the claim.
Original Shipping Charges
Original shipping fees are generally non-refundable for voluntary returns unless otherwise required.
Cancellations
Orders may begin processing shortly after purchase. Cancellation requests should be submitted as soon as possible, but cancellation cannot be guaranteed once an order has entered processing or fulfillment.